Royal Reels Casino Terms and Conditions
These terms and conditions explain how our website works and what we ask of you when you use it. Please read them carefully before you sign up and play. We may update these terms from time to time, and the current version is always published on our website. If you have questions about any part of these terms, you can reach us through live chat or by email at [email protected].
Eligibility
You must be at least 18 years old to open an account with Royal Reels Casino. You must also meet the legal gambling age and the lawful-use requirements that apply in your jurisdiction. It is your responsibility to make sure that using our website is legal where you are. As part of our checks, we may review the geographic location of your IP address.
Account Registration
Only one account is permitted per player. When you sign up, we ask for your date of birth or other age evidence, your legal name, address, email, payment details and a username and password. All details you give us must be accurate, and payments must be made in your own name. If evidence is missing or false, we may suspend your account while we carry out checks.
Verification
We may ask you to verify your identity when you register or when you request a withdrawal. Acceptable documents include a passport or driving licence and a recent utility bill or bank statement. We may also request additional evidence about your payment method or source of wealth, and phone verification may be required. If unusual activity is detected, your account can be suspended while we wait for documents, and you have 30 days to supply satisfactory information.
Deposits
You can deposit with Visa, Mastercard, Bitcoin, Ethereum, Tether or USD Coin. The minimum deposit is AUD 30. Deposits must come from a payment method held in your own name.
Withdrawals
Withdrawals are available through Bank Transfer, Bitcoin, Ethereum, Tether and USD Coin. The minimum withdrawal is AUD 50. Verification checks may delay the processing of a withdrawal, so completing verification early helps your payout move faster.
Bonuses and Promotions
New players can claim a welcome offer of 100% up to A$500 plus 50 Free Spins, with a minimum qualifying deposit of A$30. Bonus wagering is 40x. Free-spin winnings carry 30x wagering, and free spins are valid for 7 days. A separate A$10 no-deposit registration chip is available, with 40x wagering and an A$200 cashout cap. Invited players may receive weekly 10% cashback of A$20 to A$100, subject to three deposits of A$30 or more and a deposit within the preceding 30 days. Offer-specific eligibility and expiry must be checked before activation.
Gameplay Rules
Automated play and exploiting defects in our games are prohibited. Any account found using these methods may be restricted and its payouts delayed while we investigate.
Restricted Activity
Account sharing and fraud are prohibited. Each account is personal to the player who registered it and must not be used by or shared with anyone else.
Responsible Gambling
We offer tools to help you stay in control of your play. You can set a time-out of 1, 3, 7 or 15 days, or self-exclude for a period of 7, 14, 30, 60 or 90 days, or for an indefinite period. During self-exclusion you cannot play or create another account. We also link to GamCare and Gambling Therapy for independent support.
Complaints
If you have a concern about your account, a payment or any other part of our service, contact us through live chat or by email at [email protected] and we will look into it.
Changes to These Terms
We may amend these terms at any time, and the updated version takes effect when it is published on our website. By continuing to use our website after an update, you accept the revised terms, so we recommend reviewing this page regularly.